NDIS Participant Introductions
Terms & Conditions
Effective Date: 16 July 2026
Parties
Aged Care Reviews Pty Ltd t/a Care Decisions (“Care Decisions”) ABN 44 166 080 306 of Level 9, 36 Marine Parade, Southport QLD 4215
and
The entity nominated in Part A of the NDIS Participant Introduction Registration Form (“Provider”)
Definitions
Content has the meaning given to that term in clause 9(b).
Commencement Date means the date on which the Provider will commence receiving the Services, as nominated in the NDIS Participant Introduction Registration Form.
Location Based Services means the provision of NDIS Participant Introductions for the support categories listed in clause 7 – being NDIS support categories related to accommodation type supports.
Material means material in whatever form and whether physical or digital, including written content, specifications, designs, plans, information, data, tables, databases, products, equipment, concepts, samples, inventions, tools, devices, procedures, processes, methods, formulae, calculations, sequences, scientific and technical information, know-how, graphic layouts, logos, marks, tag-lines, brand names and branding elements, get up, advertising and marketing materials, images, photographs, videos, films, sound recordings, audio recordings, broadcasts, charts, drawings, diagrams, models, source code, object code, executable code, software, applications, compilations of information or data, and novel combinations of any such material.
NDIS Participant Introduction means the provision of personal information, support need information and contact details of a Potential NDIS Services Recipient (and/or that potential participant’s nominated contact person, carer or authorised agent) by Care Decisions to the Provider.
NDIS Participant Introduction Recipient means an entity that has completed a NDIS Participant Introduction Registration Form.
NDIS Participant Introduction Registration Form means a NDIS Participant Introduction Registration Form completed and returned to Care Decisions, whether electronically or in hard copy.
Potential NDIS Services Recipient includes a person who seeks NDIS Services or disability services partially or fully funded from the NDIS, or a person nominated by or acting on behalf of another person who seeks NDIS Services, and specifically includes a person who falls within the definition of “participant” or “prospective participant” as defined by section 9 of the NDIS Act.
NDIS means the National Disability Insurance Scheme as established and operated in accordance with the NDIS Act.
NDIS Act means the National Disability Insurance Scheme Act 2013 (as amended from time to time).
NDIS Plan means a written document issued to a Potential NDIS Services Recipient by the National Disability Insurance Scheme pursuant to Part 2 of the NDIS Act outlining the individual and total funded supports for various categories of disability support services, broken down individual categories of Core Supports, Capital Supports and Capacity Building Supports.
NDIS Services has the same meaning as (i) the term ‘general supports’ provided by, through or in connection with section 13 of the NDIS Act; and (ii) any support or service funded by, through or in connection with section 14 of the NDIS Act.
Referral Budget means a weekly dollar amount, expressed in AUD, that the Provider specifies in the Website that acts as a guide for the maximum number of NDIS Participant Introductions that Care Decisions may provide to the Provider in that given week.
Services means the NDIS system provider selection support services (including new participant introduction services) provided to members and users of Care Decisions.
Website means https://caredecisions.com.au and any online portal or electronic data interfacing with the website.
1. Acceptance of Terms and Conditions
(a) The Website and Services are owned and operated by Care Decisions. Any reference to “we”, “us” and “our” in these Terms and Conditions refers to Care Decisions. If you are registering with Care Decisions or accepting a NDIS Participant Introduction on behalf of an organisation, that organisation is taken to have accepted these Terms and Conditions and you are taken to have been duly authorised to bind the organisation.
(b) The terms in this document, together with any NDIS Participant Introduction Registration Form, and any special conditions agreed between the parties pursuant to clause 1(f), form the Terms and Conditions for use of the Website and the terms of your relationship with Care Decisions as a registered NDIS Participant Introduction Recipient.
(c) Please carefully read these Terms and Conditions before you proceed to register with Care Decisions. In accessing, using and continuing to access or use the Website (in any manner and via any method), and in proceeding with your registration with Care Decisions, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must not continue to use the Website.
(d) We may revise these Terms and Conditions from time to time by updating our Website. Care Decisions will provide notice of any material changes at least 14 days before the revisions take effect. The revised Terms and Conditions will take effect upon expiry of the notice period. Notice may be provided to you by a posting on the Website, via e-mail or any other means. Your continued use of the Website after expiry of the notice period constitutes acceptance of the revised terms. If you do not accept the revised terms, you may terminate by notifying us in writing at [email protected] before the revisions take effect. Minor or non-material changes consisting of typographical corrections, clarifications, or changes required by law may take effect immediately, and in such circumstances, you do not have a right to reject the revised terms.
(e) We may update the brand name and website URLs used by Care Decisions in the provision of the Services. Where we do so, we will provide notice of the same pursuant to clause 1(d) above.
(f) The parties may agree special conditions, modified terms, amendments or modifications to these Terms and Conditions as may be specified in the NDIS Participant Introduction Registration Form (“Special Conditions”). To the extent that the Special Conditions are inconsistent or with the terms and conditions in this document or the terms outlined in the NDIS Participant Introduction Registration Form, the Special Conditions will prevail to the extent of the inconsistency.
2. Intellectual Property on the Website
(a) All rights (including intellectual property rights), title and interest in the Website and the content on the Website (including but not limited to, the software, text, data, icons, logos, designs, trade marks, concepts, sound recordings, content and graphics comprised in the Website), and all rights (including intellectual property rights), title and interest in Material created or developed in relation to Care Decisions performing the Services (together, “Intellectual Property”) belongs to Care Decisions, its associated or related entities or its licensors, advertisers or affiliates.
(b) Nothing you do on or in relation to the Website or any Intellectual Property will transfer any rights (intellectual property rights or otherwise) to you, or license to you any such rights unless Care Decisions expressly states otherwise in writing.
(c) Except as permitted in clause 2(d) below, you agree not to do anything that interferes with or breaches Care Decisions’ rights in its Intellectual Property, including agreeing not to copy, modify, create a derivative work, reverse engineer, reverse assemble, attempt to discover the source code, publish, communicate, disclose, sell, assign, sub-license, grant a security interest in or otherwise transfer any Intellectual Property.
(d) Care Decisions grants you a revocable, royalty free, non-exclusive licence for the duration you are lawfully using the Website and receiving the Services, to use in Australia such Care Decisions’ Intellectual Property which is provided to you by Care Decisions for the sole purpose of receiving the benefit of the Services.
(e) Except as granted under these Terms and Conditions, permission to reprint or electronically reproduce the Website, or any related content or data in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us via the communication methods available on the Website if you wish to obtain such consent.
(f) Any Material created by or on behalf of the Provider prior to or independently of these Terms and Conditions (including but not limited to, for example, marketing documents, brochures, photos and images) remains the Provider’s Material. The Provider grants to Care Decisions a worldwide, royalty free licence to use the Provider’s Material provided by the Provider to Care Decisions for the purposes of Care Decisions providing the Website and Services to the Provider. This licence is irrevocable for the duration Care Decisions provides the Website and Services to the Provider.
3. Provider Requirements
3.1 Registration
(a) In order to receive the Services provided by Care Decisions, you must be a registered NDIS Participant Introduction Recipient of Care Decisions.
(b) You agree and acknowledge that:
(i) you must provide us with accurate, complete and updated registration information including the contact details for the Provider; and
(ii) Care Decisions reserves the right, in its absolute discretion, to review and consider all potential registrations in order to maintain quality of the Services and may contact you by telephone or email to verify that your registration information is accurate and correct before registering you.
3.2 Cancellation or registration by Care Decisions
(a) Care Decisions reserves the right to immediately discontinue or cancel your registration, and terminate our agreement with you, at our sole discretion and without notice for the following reasons:
(i) your breach of any applicable law or any act or omission which does or may cause Care Decisions to be in breach of any applicable law;
(ii) where we conclude that your conduct or ongoing registration negatively impacts (or may, in our view, impact) our name or reputation;
(iii) where you have provided false or misleading information to Care Decisions, or have committed an act of fraud;
(iv) where you have been denied registration, or had registration cancelled, with the NDIS Quality and Safeguards Commission, or have been the subject of a banning order, compliance notice, enforceable undertaking or suspension of registration by the NDIS Quality and Safeguards Commission;
(v) where we conclude that your conduct violates our rights or those of another party, including any Potential NDIS Services Recipient or a Care Decisions member; or
(vi) where we are otherwise required to by law or lawful direction.
(b) Care Decisions may immediately discontinue or cancel your registration, and terminate our agreement with you, at our sole discretion on written notice, if:
(i) you commit a breach of these Terms and Conditions capable of being remedied, and do not remedy the breach within 14 calendar days of us providing you with written notice of the breach; or
(ii) you commit a breach of these Terms and Conditions which is not capable of being remedied.
(c) Care Decisions may discontinue or cancel your registration, and terminate our agreement with you, on 30 days’ written notice for any reason.
3.3 Cancellation of registration by Provider
You may cancel your registration, and terminate your agreement with us, at any time by notifying Care Decisions, in writing via email, to the email address notified on the NDIS Participant Introduction Registration Form. Care Decisions will cancel the registration of the Provider, and cease providing the Services, 30 days after receipt of the request.
3.4 Suspension
Without limiting any other right or remedy we may have, we may suspend the provision of the Services to the Provider by written notice in any circumstance described under clauses 3.2(a)(i) to 3.2(a)(vi) or 3.2(b)(i) to 3.2(b)(ii). The suspension will continue until the reason for the suspension has been resolved to our reasonable satisfaction, or we have exercised our rights under clause 3.2.
3.5 Obligations on termination or expiry
(a) On termination or expiry of these Terms and Conditions:
(i) Care Decisions will immediately cease providing the Services;
(ii) the Provider must pay Care Decisions for all Fees arising from or in connection with any NDIS Participant Introductions provided by Care Decisions up to and including the date of termination;
(iii) any licence granted under clause 8(d) will immediately cease; and
(iv) each party must, promptly on request by the other party, return to the party or destroy all Confidential Information of the other party except to the extent such Confidential Information is required to be retained by a party for the purposes of complying with an applicable law.
(b) The rights and obligations under clauses 2, 5(b)-5(f), 7, 8(b)-8(g), 9(d)-9(i), 10, 11, 12, 13, and any provision of these Terms and Conditions that expressly or by implication is intended to come into, or continue, in force on or after termination or expiry survive the termination or expiry of these Terms and Conditions for any reason.
4. Services
(a) As a registered NDIS Participant Introduction Recipient, from time to time and subject to regular review of your information available to Care Decisions, Care Decisions may in providing information advice and comparison services to Potential NDIS Services Recipients, provide you with details of a Potential NDIS Services Recipient (or that person’s carer, nominated contact person or authorised agent) (“NDIS Participant Introduction”). For the avoidance of doubt, you acknowledge and agree that Care Decisions is under no obligation to provide NDIS Participant Introductions to the Provider, and the provision of any NDIS Participant Introductions to the Provider is at the sole discretion of Care Decisions.
(b) The Services provided by Care Decisions are non-exclusive and you understand Care Decisions may provide NDIS Participant Introductions in its absolute discretion to any provider of NDIS Services (whether or not registered at the time of the NDIS Participant Introduction).
5. Relationship
(a) Care Decisions will commence providing the Services, and the Provider will commence receiving the Services, on the Commencement Date. The Services will continue for a minimum of three (3) months from the Commencement Date (unless terminated earlier by Care Decisions), and will then continue until terminated in accordance with clause 3.2 or 3.3.
(b) Care Decisions does not verify or endorse any member, user, or provider of the Website or Services. Care Decisions operates as an independent third party in respect of any interaction between members and users of Care Decisions and providers of NDIS Services, and we are not responsible for any services, advice, content, correspondence, information, suggestions, opinions or representations given by third parties. Providers and users or members of Care Decisions are solely responsible for the decision to engage with such third parties, and the outcomes of any engagement.
(c) Care Decisions receives no direct payment from the Potential NDIS Services Recipient or NDIS in respect of the NDIS Participant Introduction to the Provider. Care Decisions warrants to the Provider that it discloses to the Potential NDIS Services Recipient, verbally and in writing, that Care Decisions may charge a Fee if the Potential NDIS Services Recipient is the subject of an NDIS Participant Introduction.
(d) Care Decisions is in no way party to and will not be liable for enforcing any agreement made between the Potential NDIS Services Recipient and Provider.
(e) Care Decisions and its related entities are not in the business of being a NDIS Services provider or disability services broker, and nothing in these Terms and Conditions or through the terms and conditions applicable to Care Decisions and its members shall be construed as an appointment of agency either on behalf of the Care Decisions user or member or the Provider.
(f) Care Decisions and the Provider agree and warrant to each other that they:
(i) will use their best endeavours to cooperate to ensure that the Services are provided, both to each other and to a Potential NDIS Services Recipient, in a manner that is consistent with the terms and conditions outlined herein; and
(ii) will not, in connection with the provision of the Services, make or publish any adverse, disparaging or other comments that are intended to, or have the effect of, bringing the other party into disrepute.
(g) During the minimum term specified in clause 5(a), Care Decisions shall allow the Provider to pause receiving NDIS Participant Introductions for a maximum of two (2) weeks. After the minimum term specified in clause 5(a) has ended, Care Decisions shall allow the Provider to pause receiving NDIS Participant Introductions for a maximum of two (2) weeks across a maximum of two separate occasions, within any six (6) month timeframe.
(h) The Provider acknowledges and agrees that it is and remains liable to pay all Fees arising from or in connection with an NDIS Participant Introduction if the Provider refers, makes known, or otherwise discloses such NDIS Participant Introduction to any other person (“Referred NDIS Participant Introduction”), including without limitation a related body corporate of the Provider (as that term is defined in section 50 of the Corporations Act 2001 (Cth)).
(i) Care Decisions may recover all Fees arising in connection with such Referred NDIS Participant Introduction as a liquidated debt payable on demand by the Provider.
(j) The Provider acknowledges that Care Decisions may suffer financial and other loss and damage if a Referred NDIS Participant Introduction is made by the Provider and Care Decisions is not paid all Fees arising out of or in connection with such Referred NDIS Participant Introduction pursuant to clause 5(h).
6. Reporting
The parties may agree for the Provider to share the following information in respect of any transaction or agreement made arising in connection with a NDIS Participant Introduction:
(a) confirmation of initial contact with the Potential NDIS Services Recipient (or their nominated or authorised contact person); and
(b) confirmation of a NDIS Services service agreement or other agreement evidencing a contractual relationship for NDIS Services between the Potential NDIS Services Recipient and the Provider.
Care Decisions uses this data for its internal business operations and to improve its Services. Reports must be made in a form and means agreed between the parties (including by data feed), and provided within 5 business days of the relevant event occurring.
7. Fees and Invoicing
7.1 Fees
(a) The Provider shall pay Care Decisions such fees as the Provider may become liable for in accordance with this clause 7.
Set Up Fees:
(b) If the Provider advises Care Decisions that it wishes to receive NDIS Participant Introductions of the type listed in the Location Based Services table below, then unless otherwise agreed between the parties, the Provider must pay a Set Up Fee based on the number of locations as follows:
| Locations That Shall Be the Subject of NDIS Participant Introductions | Set Up Fee |
|---|---|
| 1 – 10 locations | $400.00 ex GST |
| 11 – 20 locations | $700.00 ex GST |
| 21 or greater locations | $1,000.00 ex GST |
Participant Marketing Fees:
(c) Upon transmitting an NDIS Participant Introduction to the Provider, Care Decisions will issue an invoice to the Provider for payment of a professional services Participant Marketing Fee calculated as follows:
General Services
| NDIS Service Category | Participant Marketing Fee |
|---|---|
| Core Support (excl SIL) | $150.00 ex GST |
| Capacity Building – all categories | $150.00 ex GST |
| Capital Supports – non SDA | $50.00 ex GST |
| Allied Health – all categories | $75.00 ex GST |
Location Based Services
| NDIS Service Category | Participant Marketing Fee |
|---|---|
| Supported Independent Living (SIL) No Ratio Preference | $400.00 ex GST |
| Supported Independent Living (SIL) – 1:3 Ratio Specified | $500.00 ex GST |
| Supported Independent Living (SIL) – 1:2 Ratio Specified | $600.00 ex GST |
| Supported Independent Living (SIL) – 1:1 Ratio Specified | $800.00 ex GST |
| Capital Supports – Specialist Disability Accommodation (SDA) – Improved Liveability – Fully Accessible – Robust |
$300.00 ex GST |
| Capital Supports – Specialist Disability Accommodation (SDA) – High Physical Support |
$350.00 ex GST |
| Short Term Respite (STR) – One Off | $200.00 ex GST |
| Short Term Respite (STR) – Recurring | $350.00 ex GST |
Medium Term Respite Services
| NDIS Service Category | Participant Marketing Fee |
|---|---|
| Medium Term Accommodation (MTA) No Ratio Preference | $200.00 ex GST |
| Medium Term Accommodation (MTA) 1:1 Ratio Preference | $250.00 ex GST |
| Medium Term Accommodation (MTA) 1:2 Ratio Preference | $300.00 ex GST |
| Medium Term Accommodation (MTA) 1:3 Ratio Preference | $350.00 ex GST |
7.2 Payment
(a) Unless otherwise agreed in the NDIS Participant Introduction Registration Form, the Provider shall pay the Fee within seven days of an invoice being issued to the Provider.
(b) Unless otherwise agreed in the NDIS Participant Introduction Registration Form, the Provider shall pay the Fee by direct debit facility, and grant Care Decisions such rights to use a direct debit facility as will be necessary to enable payment of a Fee in accordance with this clause 7. The Provider shall be liable for payment of any reasonable third party fees incurred by Care Decisions in reprocessing a direct debit that has failed.
(c) The Provider must set a weekly Referral Budget. Where the Provider does wish to receive NDIS Participant Introductions in a given week, the Referral Budget must be no less than:
(i) for the NDIS Participant Introduction Types nominated under ‘General Services’ above – $450.00 ex GST; and
(ii) for the NDIS Participant Introduction Types nominated under ‘Location Based Service’ and ‘Medium Term Respite Services’ above – $800.00 ex GST.
For clarity, a Referral Budget set below these amounts will mean that Care Decisions cannot make any NDIS Participant Introductions in that week.
(d) The Referral Budget operates as a maximum cap on NDIS Participant Introductions in any given week. The total Fees charged to the Provider by Care Decisions in any given week will not exceed the applicable Referral Budget for that week. The Provider may vary its Referral Budget to any amount, subject to the minimums specified in clause 7.2(c), at any time via the Website, with any variation applying to Services provided after the date of the variation.
(e) Payments of any undisputed amounts and amounts due under clause 7.3(e) not made within fourteen days of the date of an invoice issued under this clause 7, will accrue interest at a rate of 12% per annum, from the date the payment was due.
7.3 Disputed invoices
(a) If the Provider wishes to dispute any invoice issued under this clause 7, the Provider must notify Care Decisions in writing of the dispute (including details of the basis of the dispute) within seven days of the date of invoice.
(b) The Provider must pay any undisputed portion of the invoice in accordance with the payment terms in this clause 7, and a dispute does not suspend the Provider’s other obligations under these Terms and Conditions.
(c) If the Provider does not notify Care Decisions of a dispute within this period, the invoice will be taken to be accepted by the Provider and is payable in accordance with these Terms and Conditions.
(d) Care Decisions will promptly investigate any dispute notified in accordance with this clause and will use reasonable endeavours to provide a written outcome within fourteen days of receiving the dispute notice.
(e) If the outcome of Care Decisions’ investigation is that the disputed amount (or any part of it) was properly incurred and is payable, the Provider must pay that amount within 14 days of receiving the written outcome, without set-off or deduction. If the outcome of Care Decisions’ investigation is that the disputed amount (or any part of it) is not payable, Care Decisions will issue a credit note or adjusted invoice for that amount within 14 days of the written outcome.
(f) All amounts specified in this clause 7 are exclusive of Goods & Services Tax (GST).
(g) This clause 7 is a material term of the Terms and Conditions.
8. Data Feed
(a) The Provider may offer to provide Care Decisions with new NDIS participant relationship status and related data by electronic data feed. If Care Decisions agrees to accept a data feed, the Terms and Conditions apply to both the data feed and the data contained in the data feed. In addition, the following provisions apply:
(b) You represent that the data is true and accurate.
(c) You warrant that:
(i) you are authorised to establish the data feed with us, and to provide any data feed data to us;
(ii) the data feed, and any data feed data, does not infringe or violate any intellectual property rights or any legal or moral rights of any third party or any applicable laws (including privacy laws);
(d) You agree that we may, and you license us to, use, disclose, display, rearrange or otherwise deal with any data feed data for the purposes of providing, administering and improving the Services.
(e) You warrant that you have the right to grant the licence contemplated in clause 8(d) and that all applicable consents, permissions and authorisations have been obtained from relevant third parties in relation to the data feed and the data feed data.
(f) You agree that the indemnity in clause 12 applies in respect of a breach of the warranties and representations in this clause 8.
(g) To the extent that any data transmitted to us via a data feed is personal information, you agree that clause 13 (privacy policy) applies and you warrant that all necessary and appropriate authorisations, consents and permissions have been obtained to enable Care Decisions to have full use of the data.
9. Use of the Website
(a) The Website may provide the opportunity for a platform on which the Provider and/or Potential NDIS Services Recipients or users registered with Care Decisions may interact.
(b) The Website may contain Material or content uploaded, posted, emailed or otherwise electronically transmitted (posted) by users of the Website, including by you (Content).
(c) Care Decisions reserves the exclusive right:
(i) to access or examine any Content; and
(ii) at our discretion, move, remove or disable access to Content which we consider, in our sole opinion, to be unacceptable or otherwise breach any law.
(d) By using and accessing the Website, you agree and acknowledge that all communications are public and not private communications and you are solely responsible for any Content posted by you and Care Decisions assumes NO responsibility or liability for any loss or claim arising in connection with any Content posted by any user of the Website.
(e) By using and accessing the Website, you agree that you will not do any of the following:
(i) post, communicate or transmit any unlawful, criminal, threatening, abusive, defamatory, libellous, contemptuous, obscene, vulgar, pornographic, profane or indecent Content;
(ii) post, communicate or transmit Content which violates or infringes the rights of any other person or party or infringes any law;
(iii) stalk, harass, or otherwise harm others using the Website;
(iv) inhibit or restrict any other user from using the Website;
(v) post, communicate, or transmit any Content which:
(A) is not in accordance with the purposes of the Website and Services;
(B) contains any unauthorised promotional material or advertising, or any other forms of unsanctioned solicitation, including without limitation junk mail, spam, chain letters, or unsolicited mass distribution of email; or
(C) otherwise contravenes any rules, guidelines, or requirements notified by Care Decisions from time to time;
(vi) post any Content that contains a survey, contest, pyramid scheme or any improper question;
(vii) delete, circumvent or alter any author attribution, legal notices, rights management information or technological protection measures;
(viii) post, download or communicate any Content posted by another user of the Website, if you know, or reasonably ought to know, that the Content cannot legally be downloaded or communicated in that matter;
(ix) interfere with the computer systems which support the Website; overload a service; engage in a denial-of-service attack; or attempt to disable a host;
(x) post, communicate or transmit any Content which contains viruses, worms, “Trojan horses” or any other harmful, contaminating or destructive features;
(xi) access or attempt to access information resources you are not authorised to access or use;
(xii) impersonate or falsely represent your association with any person or organisation; or
(xiii) attempt to modify, adapt, translate, sell, reverse engineer, decompile or disassemble any portion of the Website or Content on the Website that is not your own.
(f) Care Decisions is not responsible for backing up your Content or data published or transmitted on or via the Website. You acknowledge that Care Decisions is not responsible or liable for Care Decision’s deletion of or failure to backup any such Content.
(g) You acknowledge that Care Decisions may, in our sole discretion and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website and you agree we are not liable to you or any third party for such variation, modification or discontinuance.
(h) Care Decisions does not warrant that functions contained in the Website content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that Care Decisions or our hosting server, are free of viruses or bugs.
(i) You understand and agree that Care Decisions may on its Website, upload or provide link(s) to marketing or sales material related to your provision of NDIS Services, including but not limited to prices, photos, reviews, sales brochures, marketing brochures, or marketing descriptions provided by you to Care Decisions, or feedback provided by Care Decisions users about you without your prior approval.
10. User Licence and Consent
(a) You represent and warrant that all Content that you post is true and accurate and is not confidential to or a trade secret owned by, any other person.
(b) You represent and warrant that you will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.
(c) You warrant that all Content posted by you is owned by you and our use of such Content does not infringe or violate intellectual property rights or any other rights of any third party. You license us to use, modify, adapt, publish, display, sublicense, create derivative works from and incorporate in other works any Content posted by you, at any time in the future in any form and for the purposes of operating, marketing, and improving the Website and Services and warrant that you have the right to grant this license.
(d) You indemnify Care Decisions against any and all loss and claims (including legal fees, damages and other expenses) that may be suffered or incurred by Care Decisions as a result of a breach of the warranties in this clause 10.
(e) To the fullest extent of the law, you consent to any act or omission by or on behalf of Care Decisions or any of its assignees, licensees and successors in title (Third Parties) (whether occurring before or after this consent is given) which infringes or may infringe any of the moral rights you may have in relation to your Content for purposes in connection with the Services.
11. Third Party Content & Links
(a) The Website may include links to third party sites which are not related to Care Decisions and in relation to which Care Decisions has no control or interest. The appearance of those links on this site does not indicate any relationship between Care Decisions and that third party or any endorsement by Care Decisions of that third party, its site or the products or services which it is advertising on the Website.
(b) To the fullest extent available at law, the information on the Website is provided ‘as is’, without express or implied warranty. The inclusion of any link does not imply that we endorse the linked site. You use the information and links at your own risk.
12. Indemnity
(a) You agree to defend, indemnify and hold harmless Care Decisions, its officers, directors, employees, agents, subcontractors, licensors, and suppliers (those indemnified), from and against all claims, actions, loss, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, suffered or incurred by those indemnified arising in connection with a breach of your representations and warranties or your violation of any of these Terms and Conditions.
(b) You further agree to defend, indemnify and hold harmless those indemnified, from and against all claims, actions, loss, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with any dealings you have or instigate with any, clients, potential clients, providers, agencies, other users of the Website and Services, and any other third parties.
(c) To the maximum extent permitted by law, any liability of Care Decisions for any claims, actions, loss, demands, liabilities and settlements suffered or incurred by you arising out of or in connection with the Website or Services (whether under contract, in tort, indemnity, under statute or otherwise at law or in equity) is limited to an amount equal to the Fees paid by you to Care Decisions in the 12-month period preceding the Claim.
13. Privacy Policy
(a) You must comply with the Care Decisions privacy policy in your interactions with other users of the Website and Services, and in the disclosure of personal information about third parties to Care Decisions.
(b) Your registration and use of the Website is conditional on your agreement with, and compliance with, the privacy policy. If you do not agree to us collecting, using or disclosing your personal information in the manner contemplated by the Terms and Conditions and our privacy policy you must not use the Website.
(c) You may give us personal information including your name, email address, age, occupation, address, telephone number or in some instances, sales and financial details. We will collect, use, store, and disclose your personal information in accordance with our privacy policy. Please click on this link to view our privacy policy.
(d) In the provision of its Services, Care Decisions will provide you with personal information of members and users of Care Decisions – including but not limited to Potential NDIS Services Recipients. You must comply with all applicable laws, including the Privacy Act 1988 (Cth), and our lawful directions in relation to the personal information so provided.
(e) The Provider is not permitted to transmit or transfer the details of a Potential NDIS Services Recipient, including but not limited to their personal information, to any third party without the explicit written permission of Care Decisions or the Potential NDIS Services Recipient.
14. General
(a) These Terms and Conditions (as defined under clause 1(b)) constitute the entire agreement between us and you in relation to the Website and Services and supersede all other (prior or contemporaneous) agreements about its subject matter.
(b) The Provider agrees to keep all information it receives and collects in respect of a Potential NDIS Services Recipient confidential.
(c) These Terms and Conditions are governed by the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Queensland and courts competent to hear appeals from those courts.
(d) If any term of these Terms and Conditions are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force.
(e) If we do not act in relation to a particular breach by you of these Terms and Conditions, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches.
15. Electronic Communication
Pursuant to the NDIS Participant Introduction Registration Form, or accepting a NDIS Participant Introduction, the Provider (including its nominated employees and agents) will be subscribed to our provider marketing email list. You may opt-out of receiving marketing communications from us by notifying us in writing, or by using the opt-out facilities provided in our communications.
Last update: 16/07/2026