The National Disability Insurance Scheme (NDIS) helps people with disability access the supports they need to live more independently and reach their goals. If you’re new to the NDIS, it’s normal to have questions about how it works. Below are clear answers to some of the most frequently asked NDIS questions about eligibility, funding, plans and how to use your supports.
Is the NDIS means-tested?
No. The NDIS is not means-tested, which means your income, savings or assets do not affect your eligibility.
Instead, access to the NDIS is based on whether you meet the disability or early intervention requirements, as well as age and residency criteria set by the National Disability Insurance Agency (NDIA).
Can the NDIS help with housing?
Sometimes. The NDIS may fund housing-related supports, but it usually does not pay for everyday housing costs like rent or mortgages.
Depending on your needs, the NDIS may fund supports such as:
- Supported Independent Living (SIL) – help with daily tasks at home
- Specialist Disability Accommodation (SDA) – housing designed for people with very high support needs
- Home modifications – changes to make your home safer or easier to access
- Individualised Living Options (ILO) – flexible support arrangements that help you live in a home that suits you
How much does NDIS respite care cost per day?
NDIS respite is usually funded as Short Term Accommodation (STA).
STA often includes accommodation, personal care, meals, and support with activities.
The NDIS sets price limits, which vary depending on the level of support required. As a general guide, STA can range from approximately:
- $800–$900 per day for shared supports
- $1,100–$1,300 per day for higher support ratios
- Up to around $2,000+ per day for one-to-one support
Actual costs depend on the provider, location, and staffing needs.
What disabilities does NDIS cover?
The NDIS supports people with permanent and significant disabilities that affect their ability to take part in everyday activities.
This may include:
- Intellectual disability
- Autism spectrum disorder
- Physical disabilities
- Neurological conditions
- Psychosocial disability related to mental health
Eligibility depends on how the disability affects daily life, not just the diagnosis itself.
Can I change my NDIS plan manager?
Yes. If your plan is plan-managed, you can change your plan manager at any time.
Usually this involves:
- Choosing a new plan manager
- Ending your service agreement with the current one
- Signing an agreement with the new provider
You do not usually need to wait for a plan review to make this change.
How do I find my NDIS number?
Your NDIS number (participant number) appears on several documents, including:
- Your NDIS plan
- Letters from the NDIA
- The myplace portal or my NDIS app
If you cannot find it, you can contact the NDIS on 1800 800 110 or ask your support coordinator or plan manager.
How long does the NDIS application process take?
The timeframe can vary depending on how quickly supporting evidence is provided.
In general, the process includes:
- submitting an access request
- providing evidence of your disability
- an eligibility decision from the NDIA
- a planning meeting to create your first plan
While some applications are processed faster, many people find the process takes several weeks to a few months from start to finish.
What happens when my NDIS plan expires?
Most NDIS plans run for 12 months.
Before your plan ends, the NDIA will usually arrange a plan reassessment or review. This is an opportunity to:
- discuss what supports worked well
- update your goals
- request changes to your funding if your needs have changed
If a new plan has not been finalised yet, the NDIA may temporarily extend your existing plan.
Who can help me with my NDIS application?
You do not have to apply for the NDIS alone. Several people and organisations can help, including:
- Local Area Coordinators (LACs)
- NDIS partners in the community
- support coordinators
- disability advocacy organisations
- health professionals such as doctors, psychologists, or therapists
They can help you gather evidence and complete the access request.
Does the NDIS have an age limit?
Yes. To apply for the NDIS, you must be under 65 years old at the time of your access request.
If you join the NDIS before turning 65, you can continue receiving supports after 65.
People who apply after age 65 are usually supported through the aged care system instead.
Learn more: Am I eligible for NDIS?
Can you work receiving NDIS funding?
Yes. You can work and still receive NDIS funding.
The NDIS is designed to support people with disabilities to participate fully in the community, including employment. Your income from work does not affect your NDIS funding.
Some plans also include supports that help you find or keep a job.
What does an NDIS plan manager do?
A plan manager helps manage the financial side of your NDIS plan.
Their role usually includes:
- paying provider invoices
- tracking your budget and spending
- managing NDIS claims
- providing regular financial statements
Plan management also allows you to use both registered and unregistered providers without handling the paperwork yourself.
What is NDIS positive behaviour support?
Positive Behaviour Support (PBS) helps people who experience behaviours of concern that may affect their safety or wellbeing.
A qualified behaviour support practitioner may:
- assess the reasons behind behaviours
- develop a behaviour support plan
- work with families and support workers
- introduce strategies that reduce restrictive practices
The goal is to improve quality of life and support safer, more positive interactions.