NDIS Client Matching Service
Care Decisions is able to provide highly qualified new client referrals, matched to your organisation’s preferred NDIS client care & support needs, and locations.
Importantly, Care Decisions only charges providers a one-off referral fee per referral.
There are no joining fees, registration fees, or any other ongoing fees.
NDIS system providers
We work with innovative and forward thinking providers to facilitate quicker and easier NDIS system care for families.
In doing so we create a more efficient new client sales and marketing process – allowing providers to quickly understand the care & support needs of a potential NDIS client.
What's the price?
Care Decisions charges an NDIS system provider if, and only if, a referral ends up as a NDIS participant. No participant, no fee. The Client Referral Fee is the same for every provider across Australia. Each NDIS Support Category has a set Client Referral Fee.
What's the cancellation policy?
An operator can cancel at anytime by providing 5 days written notice. A provider can switch service locations on or off from receiving referrals at any time by logging into the Care Decisions Provider Portal.
When does a provider pay?
The Client Referral Fee is payable only upon a participant commencing care.
Do you disclose your service fee to participants and nominees?
Yes, in all instances. We are fully transparent about how and when Care Decisions will charge a NDIS system provider. This detail is provided to clients and NDIS participants in their first interaction with Care Decisions, and at multiple points throughout the provider matching and shortlisting process.
Can we pay more to receive more referrals?
No. Transparency requires that the same Client Referral Fees applies industry wide. We do not recommend one provider over another. Rather, our role is to gather all relevant care & support information about a participant, and match potential participants to providers where a match exists on care need, support preferences & location.
How do we get started?
Simply fill out a one page NDIS system Services Registration Form, and we can have your organisation up and running on the same day. Register below.
Partner in SERVICE
NDIS Providers
What's the price?
We charge a once-off fee per referral. Prices vary depending on the service, but there are no hidden costs, ongoing fees, future payments, or strings attached.
What's the cancellation policy?
When does a provider pay?
Do you disclose your service fee to participants and nominees?
Yes, in all instances. We are fully transparent about how and when Care Decisions will charge an NDIS provider. This detail is provided to clients and NDIS participants in their first interaction with Care Decisions, and at multiple points throughout the provider matching and shortlisting process.
Can we pay more to receive more referrals?
No. Transparency requires that the same Client Referral Fees applies industry wide. We do not recommend one provider over another. Rather, our role is to gather all relevant care & support information about a participant, and match potential participants to providers where a match exists on care need, support preferences & location.
How do we get started?
Simply fill out a one-page NDIS Services Registration Form below, and we can have your organisation up and running on the same day. Click on ‘Register Now’ to get started.
Care decisions
About Our Service
Care Decisions is a new service by the same group behind Aged Care Decisions – Australia’s largest care matching and referral service for families, helping thousands of families each month connect with aged and home care providers.
We now assist families with their NDIS journey, including shortlisting, matching and identifying an appropriate NDIS provider.
FAQS
About Our Referral Partner Program
How do we get started?
Simply fill out a one page Registration Form, and we can have your organisation up and running on the same day. Start your registration here
How does this work in relation to Support Coordination?
Care Decisions is not a provider of NDIS funded Support Coordination. Our role is to provide increased support and increased choice to participants when looking for a new provider.
Care Decisions is able to call upon a national database of providers, and match participants through our technological platform. Our goal is to provide increased choice to participants through better comparison of services. We do work alongside Support Coordinators, but unlike those groups, we provide additional personalised services by calling upon a large database of providers that can be prepared.
What is the overall fee for each referral?
We charge a once-off fee per referral. Prices vary depending on the service, but there are no hidden costs, ongoing fees, future payments, or strings attached.
What information do we receive in referrals?
Each referral incorporates a comprehensive overview of a participant in critical need of service – having already had their NDIS Plan approved but not yet connected with a provider.
When does a provider pay?
Each Monday, the referrals from the week prior will be billed. The provider will have 7 calendar days to make the payment.
Can we pay more to be prioritised referrals?
No. Transparency requires that our referral prices are industry wide. We do not recommend one provider over another. Rather, our role is to provide information and to match participants to providers when the match exists on care & support needs, provider capacity and participant preferences.
What if we want to receive more referrals?
As your organisations growth, needs change, so can your weekly referral budget. Simply request when you’d like to increase or decrease your budget.
What are your operating hours?
Our team of support assessment officers operate 7 days a week, 8:30am to 6:30pm, acting as a representative for your business from the get-go, delivering the highest level of care.
Do you disclose your fee to your clients?
Yes, in all instances. We are fully transparent about how and when Care Decisions will charge an NDIS provider. This detail is provided to clients and NDIS participants in their first interaction with Care Decisions, and at multiple points throughout the provider matching and shortlisting process.
What's the cancellation policy?
After the Minimum Term, upon provision of written notice via email to support@caredecisions.com.au your registration will be cancelled 7 days after receipt of your request.
REGISTER
Referral Partner Registration Request
In order to receive NDIS client referrals from Care Decisions your organisation must be registered.
Complete this form to request registration. Registration requests are processed in the order in which they are received.