We understand that families and nominees may be concerned about the fee that Care Decisions charges being ‘passed on’ to them – either directly, or out of allocated NDIS funding.

The short answer is – no. Under Australian law, a provider cannot ‘pass on’ the fee we charge or increase their fees to compensate. They are also not permitted to ‘on charge’ for Care Decisions services through allocated NDIS funding.

Care Decisions is a free service that works with a large range of disability care providers.

These include the full range of NDIS system providers such as, for profit, not for profit and large national brands.

We work in partnership to ensure all service information is constantly updated.

Unlocking a faster care comparison & commencement process for you is our priority. We do this by helping providers establish whether or not they can cater to your specific care and support needs. 

Your designated NDIS system Specialist will need to gather some personal, and clinical information about the NDIS participant seeking care or support services.

Doing this helps us to facilitate a faster, stress-free provider matching process.

We gather this information and pass it on to suitable providers for you.

These services will then use the information provided to consider your care and support needs. This is done prior to advising us whether or not they have the ability to offer services to the NDIS participant, based on the support preferences advised. Our goal is to assist you find the best possible fit from a range of providers.

Without this, you and your family could be required to provide the exact same information to different providers, multiple times, and often even in different formats. We help take the hassle out of the research process by doing it for you.

Our case management process is deliberately designed to be easy to use, as well as save you weeks of unnecessary stress.

Don’t worry, all of your personal information is kept private and confidential. All the information collected is securely held on our Australian-based servers, and is never used for any marketing or sales purposes.